VDI Published Applications (HSA) Lifecycle Specialist (Senior) 2608 / 2716 TT

About the position

Be part of a global team responsible for the development and operation of the client’s Digital Workspace that includes the product Virtual Device (VDI). Our Product vision: We provide virtual desktops and apps within 10 minutes to our customers worldwide. The focus lies on worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access infrastructure for internal and external partners.  This product, as part of the Digital Workspace, offers a complex platform which allows the scaling of high-performance virtual desktops and apps. Our service delivery is for all company processes within the client’s Group.



Be involved in the maintenance and operation of a global Digital Workspace infrastructure for virtual devices.

• Be a maintenance and operations focused team member for our cloud and on premises VDI platforms.


• Make sure that the infrastructure for VDI platforms run smoothly.


• Actively work on constantly improving operational excellence including automation and proactive monitoring approaches.

 



Collaborate with an international product team, external providers, vendors and end-users.

• Treat security as a first-class citizen.


• Work closely with stakeholders, development teams in constantly improving our VDI platforms stability and availability.


• Work with other IT teams on integration of new features and components.

 



Main function:

• Be responsible for the operations and standardization of the client’s enterprise VDI infrastructure, platform and desktop components.


• Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams.


• Continuously work on improving the operational stability


• Work on automation of platform operations, troubleshooting and maintenance topics.


• Install, configure, maintain and deploy virtual Apps and desktop images.


• Installation, Configuration, and maintenance of RDSH servers, e.g., Windows Server, Windows Multisession.


• Installation, Configuration, and maintenance of Published Application presentation layer (e.g., XenApp & Citrix Workspace).


• Application and Server hardening (e.g., Ivanti).


• Working with Application Monitoring tools.

 


Minimum Requirements:

Qualifications/Experience:



A university degree in a relevant field of study (e.g., computer science, engineering, sciences, etc.) or a comparable qualification.



5+ years



Operations experience with Citrix VDI and App stack.



Experience with windows desktops and server support.



Experience with Windows Terminal Server.



Experience with software packaging and image creation.



Experience with hardware and software lifecycle.



Experience with ITIL processes (Problem, Incident, Change management).



 



Essential Skills Requirements:



Software package, installation & conversion tools, e.g. MSI.



Experience in Analysis of Application Business needs and Requirements.



Experience in Analysis of application performance and worked with Software installation Capture tools.



Experience in optimisation of functional areas, e.g. Server and Desktop Deployments, User experience and Published Applications.



Experience in Documentation of Published Application deployments.



Experience in Application Modernization and Application lifecycle management (ALM).



Experience in legacy (e.g. .vbs) and modern(e.g. MSIX, psadt) installation method.



General client & server OS (Windows, Red Hat, Linux, etc.) experience.



Experience in operation of Windows Servers and Windows multisession Desktop.



Experience in Windows Client (Windows 10 & 11) OS troubleshooting.



Experience with Active Directory and GPO.



Experience with Entra ID (Azure AD).



Experience with Scripting (PowerShell, Python,etc..)



Experience in troubleshooting infrastructure, network and integration issues.



Experience with VMWare Workspace One Access.



Experience with ITL processes (Incident, Change and Problem management):



o             Plan and execute maintenance tasks (change management)



o             Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)



o             Resolve incident tickets



Any additional responsibilities assigned in the Agile Working Model (AWM) Charter.



 



 



Advantageous Skills Requirements:



Experience Citrix Netscaler (higher than 12.x) and Storefront.



Experience Citrix on VMware Hypervisor Stack (higher VMWare ESXi 6.x).



Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services).



Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon).



Experience Citrix XenServer (higher than 7.x).



Experience in working with hyperconverged systems.



Experience with Scripting (PowerShell, Python etc.)



Experience with monitoring systems.



Experience in optimization of functional areas, e.g., Server Deployments, User experience and Published Applications.



Automated problem remediation.



VMware Published Applications stack.



Understand Rest API technology.

Desired Skills:

• Citrix VDI
• windows desktops and server support
• Windows Terminal Server