About the position
Responsibilities:
- Co-ordination and Execution of People Calendar
- Plan and facilitate the training required for Orientation
- Developing Champions (LAS, LAR, LARC)
- Customer Service workshops
- Lobby Host
- How we win together workshops
- People Promise and Service Promise
- Leading with Heart
- Health and Safety training
- All courses contained in the training continuum including management training plans
- Build effective working relationships with Area Coaches and Restaurant General Managers to align, facilitate, and support the Training function within a company restaurant
- Communicating effectively with a Restaurant General Manager and Area Coach regarding any Training practices in a restaurant that need to be maintained or changed and holding the team accountable to make these changes through effective coaching
- The Trainer will work with the Business Partner and AC to identify management training needs, including individual training needs, and search for training solutions to identify those needs
- Training, Coaching, and Guiding staff on all company policies regularly
- Providing effective feedback Training strategies that have to be implemented to achieve restaurant objectives.
- Escalating Training concerns in the restaurant that affect the strategic goals of the Operations Department.
- Conducting Performance appraisals and interviews with possible development candidates and ensuring that management staff in the restaurant are certified to Lead a Shift or Lead a Restaurant
- Overseeing the completion of any Vault courses (including Modules, new product launches, as well as management certification) and taking corrective steps should employees fail to complete assigned courses timeously
- Mentor and coach management trainees
- Coordinate the Development Record sign-offs.
- Ensuring that there is a Training plan in place in every restaurant which will be managed through the RGM and Training Captain with the HRBP overseeing the process.
- Ad Hoc Responsibilities
- Assist with the Tracking and Reporting of Training Deliverables including:
- Trainees- Team member Basics are completed within 30 days of employment online
- New Team Members complete BOH basics within 30 days
- MOH curriculum completed within 30 days
- All-Star curriculum completed within 30 days
- Company tracking documentation is updated weekly to reflect the training status
- Development - Number of benched individuals as per YUM guidelines on effective bench planning
- New Product Launches - Ensuring 100% LTO completion per restaurant.
- Company tracking documentation is updated weekly to reflect the training status
- Assist operations in reaching KPIs by identifying and addressing Gaps in operational tools
Requirements
- HR and Training expertise, including business culture, policies, etc.
- Excellent knowledge of MS Office
- Excellent interpersonal, communication, and listening skills,
- Valid driver's license
- How we Win Together knowledge
- Establishing Focus - The ability to develop and communicate goals in support of the business's strategic objectives
- Providing motivational support - The ability to enhance others commitment to their work
- Fostering teamwork - The ability to work cooperatively with others on a team as well as the ability to demonstrate interest, skills, and success in getting groups to learn to work together]
- Empowering others- The ability to convey confidence in restaurant general managers to be successful, especially at challenging new tasks
- Managing change - The ability to demonstrate support for innovation and organizational changes need to improve the organization's effectiveness
- Developing others - The ability to delegate responsibility and to work with others to coach them to develop their capabilities
- Managing performance - the ability to take responsibility for one's performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance and issues promptly
- Attention to communication - The ability to ensure that information is passed to others who should be kept informed
- Oral communication - The ability to express oneself clearly in conversation and interaction with others
- Written communication -The ability to express oneself clearly in business writing
- Persuasive communication - The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences
- Interpersonal Awareness- The ability to notice, interpret, and anticipate others' concerns and feelings.
- Influencing others - the ability to gain others' support for ideas, proposals, projects, and solutions
- Customer orientation - The ability to demonstrate concern for satisfying one's external or internal customers.
- Diagnostic information gathering - The ability to identify information needed to clarify a situation
- Analytical thinking - The ability to tackle a problem by using a logical, systematic, sequential approach
- Results orientated- The ability to focus on the desired results of your work or the work of your team
- Thoroughness- Ensuring that one/s own and others' work and information are complete and accurate
- Flexibility - Openness to different and new ways of doing things.
Desired Skills:
- Trainer
- Training Skills
- Training Evaluation
- Training Needs Analysis
- Training programmes
- Assessor
- Facilitator
- Moderator
- Restaurant
Desired Work Experience:
Desired Qualification Level:
About The Employer:
Fast Food Franchise
Employer & Job Benefits:
