Technical Support Team Leader
Batho Pele Top Services
- R20,000 - R24,000 per month
- Permanent Senior position
-
Milnerton
- Posted 17 May 2024 by Batho Pele Top Services
- Expires in 23 days
-
Job 2567413
About the position
Our client in the gaming industry is looking for a Technical Support Lead with Call Centre experience, this person will report to the Technical Support Manager.
Responsibilities:
Trains, encourages, coaches and develops staff (in conjunction with management team)
Develops and improves the Technical Support Training Program
- Perform quality assurance monitoring of technical support functions in line with best practice, including call assessments, written communication and administrative tasks to assess Agent performance and ensure customer satisfaction, and provides feedback to the team
- Analyse and compile technical statistical reports
- Develop and maintain processes and procedures
- Develops and maintains a procedure manual for all the required reports
- Perform system administrator functions for Technical Support Systems, including Microsoft Dynamics CRM
- Fulfils a stand-in supervisory function to the team when required
- Provides on-job-training and coaching
Candidates should have:
- 1-3 years' experience training Contact Centre Agents
- 1-3 years' experience performing quality control assessments and coaching agents
- Experience in Contact centre systems and trends
Desired Skills:
- Advanced Microsoft Excel skills
- Reporting and statistical data analysis
Desired Work Experience:
Desired Qualification Level:
Batho Pele Top Services
About the agency
Batho Pele Top Services is a proud member of APSO, the organisation was born out of passion and love for human resources.We pride ourselves with the services offered as we believe in best input in everything we do and treat all our clients and candidates with great
professionalism.
Batho Pele Top Service’s team consist of a combined experience of 20 years in
human resources and skills development across different industries. We offer a range
of services within the human capital hub such as executive placements, specialist
placements, general workforce placements (outsourcing workforce), temporary/fixed
term placements and as well as outsourcing services in training/skills development.
Mission & Vision
We believe in always ensuring that all parties involved in a recruitment process must
be 100% certified right from the beginning to the end, therefore we intend on making
excellent matching on both the candidate and client’s side. Our processes are
consistently custom made to fit our clients need and in turn ensuring that candidates
are always treated fairly and professionally as well.
To be an organization of choice when it comes to human capital consultancy and
achieve a great footprint national and internationally. Offer the best services to all our
stakeholders and take accountability of all our involvements in all the services
rendered.
Our Services
We intend on being the best in the industry, so all our services are custom designed
to fit each of our clients. Prior to us partaking in any sourcing solutions for our clients
we ensure that we study our clients thoroughly and their relative industry or industry
in which they operate.
We partner with credible and accredited trainers/ organizations to offer the best
accredited and non-accredited skills development programmes to our clients.
• Specialist recruitment
• Executive search
• Head-hunting
• Outsourcing services (we take care of the whole recruitment process)
• Consultancy
• Graduates programmes
• Bulk recruitment
• Skills development (various focus areas)
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