About the position
Job Title: Specialist QA Engineer (Salesforce)
Location: Johannesburg
Contract type: Contract (9-months)
Hybrid
Design automation testing plans and develop automation test scripts for multiple technical products / services (pre, during & post deployment) in both 'Run & Change' contexts and align to chosen application testing frameworks & guidelines. Testing may apply to all or a combination of the following front-end, back-end, integration, performance, scalability and regression testing of solutions. This entails full responsibility for ensuring products are protected through quantifiable test coverage & metrics.
Roles and responsibilities:
- Proactively contribute & participate in the full solution development lifecycle as a member of a squad / multiple squads as an QA automation specialist engineer.
- Actively participate in daily Scrum and project planning meetings
- Participate and analyse test automation requirements during the requirements analysis phase of technical product & service development, maintenance & optimization (across tribes & squads) - using design specifications and technical documentation (e.g. Business Briefs, User Stories, Architecture & Integration documentation)
- Prepare QA & Automation testing documentation (planning, design, execution and sustainability)
- Develop automation test plans.
- Develop and execute automated test scripts using various technologies (automated scripts, test harnesses, SQL scripts etc.)
- Perform various types of automation testing (regression, integration, black box, scalability)
- Evaluate automated test cases and analyse & report results.
- Facilitate test plan / case reviews within squads.
- Work with product engineers to evaluate software / solution quality & provide recommendations for improvement / enhancement.
- Contribute to the design and selection of testing frameworks for business applications.
- Deliver all automation & technical testing deliverables on time (always)
- Provide the required project / scrum related information / feedback on deliverables (e.g. progress, tracking, quality etc.)
- Conduct performance monitoring on applications / components of applications for which you've designed and executed test scripts / plans.
- Produce quality and testing outcome metrics and reports DevOps.
- Follow engineering best practices and continuously improve on engineering knowledge to successfully shift our QA capability forward.
- Leverage coding language understanding & expertise to deploy testing requirements for specific products / services.
- Understand the full technical solution that is being tested - show interest and capability to run the technical solution & the ability to test the viability of the code being developed.
- Shift from testing features to supporting & being accountable for full product delivery Risk & Governance
- Ensure compliance with technical risk and governance requirements.
- Proactively identify and communicate risks ahead of need.
- Participate in Business Continuity, Disaster Recovery, Incident Management processes as required and implement mitigating actions People.
- Participate in peer reviews & continuously develop automation testing awareness & capability across squads
Experience and qualifications:
- Matric
- bachelor's degree in computer science, software engineering, information technology, or a related field
- 3-5 years of working experience in salesforce
- 3-5 years contact centre experience.
- 5 years IT Industry/Financial services
- Contact centre technologies skills using AVAYA, IVR, ACD, Voice biometrics and dial etc.
If you're ready to take on a new challenge and make an impact, we want to hear from you. Apply now! [Email Address Removed]! ??
Desired Skills:
- AVAYA
- IVR
- ACD
- Voice Biometrics
- dial
- Salesforce
Desired Work Experience:
Desired Qualification Level:
