Retail Manager

About the position

The successful candidate must be able to meet the requirements

Drive sales and stock management to maximize business profitability

• Ensure stock integrity by adhering to correct stock management processes
• Optimise selling space
• Effective engagement with planners
• Launch promotions in line with trading notes and merchandising principles (trading notes and planograms) for a complete customer shopping experience.

Ensure exceptional customer service at all touch points

• Ensure effective product knowledge within the team
• Drive replenishment to ensure availability
• Ensure efficient shop-keeping and house-keeping disciplines
• Manage customer interactions, complaints and requests

Analyse reports and trends and implement action plans

• Print relevant daily/weekly/monthly reports
• Interpret information and formulate and implement action plans

Manage equipment and the end-to-end stock movement processes in the store

• Engage with the Distribution Centre regarding stock-related issues
• Ensure stock accuracy through counts processes and inventory adjustments
• Drive and control replenishment from the stockroom and holding areas to the floor to mitigate risk

Effective and timeous implementation of launches and promotions within guidelines and budget

• Ensure availability of stock/merchandise to implement launches and promotions
• Manage non-availability and substitute when necessary
• Conduct floor walks to ensure implementation guidelines have been adhered to
• Adhere to store processes
• Comply with Occupational Health and Safety Act (OHASA) and legal requirements (including hygiene audits)
• Ensure compliance to internal controls (e.g. access and keys)
• Ensure effective resource/workforce planning and management in line with legislation and people policies
• Lead, develop and retain staff
• Manage the end-to-end People processes (attract, develop, retain)
• Ensure consistent engagement with the team

Desired Experience & Qualification

Planning and Organising
Develop plans for work to be done by self and others.
Organises and prioritises work for self.
Sets goals and objectives to be achieved within a set time frame
Detail Orientation
Pays attention to quality standards.
Minimises errors and need for rework.
Ensures work gets done right the first time.
Customer Service Orientation
Anticipates and responds to customers' needs fast and effectively.
Assists in resolving problems before escalating to the next level.
Analytical Thinking
Collects and organises data for understanding fundamental issues.
Identifies probable causes of problems from the information.
Decision Making
Makes decisions impacting on own area of work within established standards and principles.
Consults for permission to execute the identified decision if outside own parameters.
Basic Numeracy & Literacy
Possesses mathematical and language skills needed to cope with everyday life.
Understands information presented mathematically at a slightly complex level.
Able to interpret mathematical information without the aid of practical illustrations.
Selling Skills
Proactively engages and attracts the client into buying the product or service.
Provides feedback.
Manages the work environment ensuring it is conducive.
Motivates teams to accomplish team goals.

JOB REQUIREMENTS AND QUALIFICATIONS

• Matric
• Relevant tertiary qualification advantageous
• Between 5 years of relevant managerial experience the retail industry
• Driver's licence
• Technological proficient

Desired Skills:

• analytical
• commincation
• planning and organising
• detail orientated
• customer focused

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Grade 12 / Matric

About The Employer:

Retail Food and Croceries shop

Employer & Job Benefits:

• Medical Aid
• Provident Fund
• Annual Bonus