Operations Manager

About the position

Our client is looking for an Operations Manager to join their company.

ROLE AND RESPONSIBILITIES:

• To ensure that the operations within the branch are run within the required procedures by ensuring a tip top fleet and customer service excellence.
• As per the organogram, take full control and responsibility of the staff reporting to you and ensure that they perform their tasks and duties to the prescribed standards and procedures.
• Ensure that vehicles are collected from customers on time.
• The vehicle utilization report is managed on a daily basis.
• Ensure that the housekeeping standards are of a high standard.
• Address and respond to customer complaints immediately – Follow up within 24 hours.
• Assist in operations as and when required.
• Handle any invoice queries that arise from time to time.
• From time to time visit the driver ablutions to ensure proper housekeeping.
• Do regular walks in the yard and workshop area

MINIMUM REQUIREMENTS:

• Grade 12
• 5 years Management Experience in Operations

Desired Skills:

• Distribution
• Logistics
• Management
• Operations
• Operations Management