IT Customer Engagement Specialist

About the position

ENVIRONMENT:

Our client specializes in assisting global businesses, functioning across numerous data centres and catering to users situated in diverse geographic locations. They strategically plan, execute, and supervise international projects that extend across four continents and encompass over 190 countries. Currently, they are in search of an IT Customer Engagement Specialist aligned with a specific service offering within the CEE business unit. This role involves overseeing the delivery of exceptional sales administration services within the designated service offering.

DUTIES:

• Communicates and consults with prospective and existing clients
• Resolves client queries and concerns
• Processes quotes and generates orders
• Processes Renewals
• Reporting
• Sends renewal quote to customers and proactively follows up on the quotes to ensure the customer renews with the company.
• Provides weekly and accurate opportunity management reports containing information on opportunities due to close and anticipated gross profit
• Co-ordinates and collates all information required for proposals and bids

REQUIREMENTS:

• Matric or equivalent secondary education.
• Experience using Microsoft Dynamics
• Experience using Sage X3 ERP
• + 3 years’ experience within a similar role
• IT background within a hardware or software environment
• Resolution management
• Data interpretation
• Fluent in English
• Customer relations skills: ability to understand and comprehend customer concerns and requirements
• A desire for continuous learning and career development
• Ability to work both individually and as part of a team 

ATTRIBUTES:

• Excellent communication and interpersonal skills.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.

Desired Skills:

• Customer
• Experience
• Specialist