About the position
IT Desktop Support Analyst with minimum 4 years' 2nd Line technical support experience and A+ Certificate required to provide 2nd line support including maintenance, installations, testing of equipment, commissioning and fault finding for a company based in Boksburg.
Minimum requirements
- Grade 12 with IT qualification essential
- Minimum 4 years' experience in a fast pace, highly pressurized environment required
- Previous corporate experience required
- 2nd Line Desktop Support, Hardware and Software experience essential
- Valid Driver's license required
Responsibilities:
- Desktop Support - 2nd Line support to all group branches and offices re hardware, software and network requirements
- Enforce system operating procedures for User Desktop System
- Perform weekly and monthly procedures, re Patch Management, Virus Scans, Event Logs, etc
- Remote support to all employees and arrange transport for IT Hardware to various sites
- Assist with connectivity requirements
- Support all desktop software and hardware, including rebuilds corrective action in case of hardware/software failure for all desktops
- IT Training - conduct It policy training to all stakeholders
- IT Hardware - Set up new computers, cell phones and devised, rebuild old computers and maintain all printers
- IT Assets - Correct disposal of assets, report on all waste disposal, assist in creation of IT Compliance documents
- IT Procurement - assist in procurement, quotations from suppliers, sign off all required documents, ensure all equipment accounted for at all times
- IT Projects - documentation, time management, scope and budget, assist in implementation
- IT Compliance - Endpoint security, ensure operating systems are updated and monthly reports
If you are a SA citizen and your CV meets the above requirements, please respond via email to [Email Address Removed]
Recognising that diversity is key to excellence, our client especially encourages members of designated groups to apply.
If you have not heard from us within a 2 week period, please deem your application as unsuccessful
By Submitting your personal and employment information and application you hereby confirm:
- That you have read and understood our POPI Policy.
- That you have no objection to us retaining your personal information in our database for future matching and will notify us in writing should you wish to remove your personal information from our database.
- Should suitable opportunities arise we will contact you and request your consent to submit your CV to a specific client for a specific purpose.
- That the information you have provided to us is true, correct and up to date.
Desired Skills:
- Desktop Support
- Support Analyst
- IT Support
Desired Work Experience:
Desired Qualification Level:
