Data Analyst

About the position

We are currently seeking a skilled Data Analyst to join our team. In this role, you'll play a crucial part in analyzing data to provide valuable insights that drive business decisions and improve operational efficiency. As a member of our team, you'll have the opportunity to work on exciting projects and collaborate with cross-functional teams.

What you will do:

• Run reports on BI Tool for the UK/Europe Customer Base and any ad-hoc reports required. Where necessary covering for the Business Intelligence Data Analyst Africa during time of absence.


• The Data Analyst will also be developing their own reports as well using the datasets provided by the Data Team.


• Analyse the data produced to give insight and trend analysis to support the growth of revenue and customer satisfaction.


• Identify potential impacts to the business as a result of business change.


• Provision of data to support measurement of performance KPIs.


• Create reports for weekly, monthly, and annual governance meetings, working closely with the Customer Engagement Team.


• Ensure data accuracy and integrity and investigate and raise integrity issues with IT and line manager.


• Support in the preparation of business cases.


• Reporting.
  
  
  
  
  • Sales performance by airline; destination and other parameters.
  
  
  • Trend analysis.
  
  
  • Digital marketing analysis and tracking of promotional and campaign activity.
  
  
  • Analysis of customer satisfaction data – C Sat and CITA.
  
  
  • Analysis to assess the impact of business change.
  
  
  • Delivery of daily/ weekly/ monthly/ quarterly reports to business stakeholders.
  
  
  • Rebates and supplier sales.
  
  
  
  


• Create detailed requirement documents for New Reports to be created by IT.


• Other work/ tasks as directed by the line manager.

Your Expertise:

• 3 years’ experience in a related field i.e., Data Visualization and Analytics.


• Working with businesses to shape and their business strategies, improve operational efficiency and performance.


• Power BI or Tableau


• Run reports on BI Tool for the UK/Europe Customer Base and any ad-hoc reports required.


• Where necessary covering for the Business Intelligence Data Analyst Africa during time of absence.

Advantageous:

• Experience in a retail environment is desirable.

Qualifications Required:

• Educated to degree level or equivalent.

 

Personal Attributes:

• Computer literacy:
  
  
  
  
  • Reporting/Dashboard Tool (Power BI or Tableau) – Good knowledge and experience are required.
    
  
  
  • MS Excel – must have demonstrable skills either through certification or experience; preferably Advanced Level.
    
  
  
  • MS PowerPoint – must be able to summarise data analysis to communicate key messages in an engaging manner.
    
  
  
  • MS Word to enable report writing.
  
  
  • Sound knowledge of business models, preferably in a retail environment.
    
  
  
  • Able to assimilate new information quickly and understand business impact.
    
  
  
  • Ability to present analysis and insights as required, both internally and externally to individuals and groups.
    
  
  
  • Well-developed interpersonal skills to enable teamwork and a customer-oriented approach.
    
  
  
  • Effective written communication skills.
    
  
  
  • Data modeling would be an advantage.
  
  
  
  


• Attributes:
  
  
  
  
  • Critical thinking skills – interpret, evaluate, and analyze data; make judgments on whether something is right or wrong
    
  
  
  • Analytical and methodical - logical thinker; able to identify issues, trends, and solutions.
    
  
  
  • Ability to work under pressure and organize work to meet deadlines.
    
  
  
  • High level of accuracy with attention to detail.
    
  
  
  • Precise, structured, and disciplined.
  
  
  
  


• Behavioural:
  
  
  
  
  • Results driven – Completion of tasks to drive resolution of issues and continuous improvement.
    
  
  
  • Well-developed time management, planning, and coordinating skills.
    
  
  
  • Ability to cope with and handle variable workload which can be heavy at times.
    
  
  
  • Proactive and creative thinker with tenacity and drive for achievement.
    
  
  
  • Able to self-correct and be flexible/ adapt to change.
    
  
  
  • Ability to work without close supervision.
    
  
  
  • Ability to work as part of a team.
    
  
  
  • Ethical and honest.
  
  
  
  

Other information applicable to the opportunity:

• Permanent Position


• Location: Johannesburg

Desired Skills:

• Adaptability
• Authenticity
• Partnership
• Ingenuity
• Mastery