Customer Service Representative

About the position

Umhlanga, Durban - Do you have excellent customer service skills and a passion for meeting and exceeding customers’ expectations? Do you thrive under pressure and work well independently as well as within a team. If yes, then we have an exciting opportunity for you!
A leading company in the labels industry is looking for a customer service representative to join their team in Umhlanga, Durban.

As a customer service representative, you will be responsible for:

• Completing quotes timeously and according to quoting standards and supplying them to customers on time.
• Answering incoming phone calls from customers who want to place orders, request quotes, inquire about products and services, or report issues.
• Capturing and maintaining all customer information accurately.
• Using the CRM system to manage data and track orders.
• Liaising with production and dispatch on the progress of jobs, delivery dates, and production plans.
• Managing customer queries effectively and efficiently
• Communicating with the production and dispatch teams to ensure that the orders are completed on time, according to the customer specifications, and delivered to the correct address.
• Following up with customers to confirm their satisfaction, collect feedback, and resolve any complaints or problems they might have.

Requirements: 

• Tertiary Qualification (Marketing/Supply Chain or similar field)
• Drivers License & Own Vehicle
• 2-3 years’ experience in a similar industry (Print/Labels)
• Proficient in Excel and CRM software and intermediate computer knowledge

Remuneration: R15 000 - R18 000 CTC - Dependent on experience

Only shortlisted candidates will be contacted

Desired Skills:

• Listening Skills
• Communication Skills
• Problem Solving Skills
• Technical Skills
• Customer Orientation
• Teamwork