Customer Service Agent (Remote)
Ergasia Placements
- R Undisclosed
- Permanent Junior position
- South Africa
- Posted 23 Apr 2024 by Ergasia Placements
- Job 2562221 - Ref Pta000017
About the position
We are looking for experienced customer care consultants with a proven track record in meeting customer satisfaction and quality assurance standards. This position is fully remote so it is essential that you have strong time management skills, and you should be willing to work UK hours. This is a customer centric environment with a key focus on Customer Satisfaction Scores (CSAT)
The Customer Service and Support function is responsible for activities related to assisting, supporting, and resolving customers' questions specific to products and services. Training will be provided on the product/ service.
Minimum Requirements:
- Completed Matric
- Diploma or Degree would be advantageous.
- Previous work experience in a similar role (minimum 6 months)
- Computer, laptop or desktop (8GB RAM, Corei5 Processor) with a noise-cancelling headset.
- Consistent power source; and reliable internet connection (25 Mbps, with a backup connection of 10 Mbps) in a quiet space that is free from distractions to work
- Back-up power and internet supplies to ensure you are able to complete your full shift.
Remuneration
Market Related
Desired Skills:
- Customer Care
- English
- Remote
