Search thousands of fresh jobs

×
This job is expired
GP Consult

Customer Service Agent

GP Consult

  • R8,000 - R10,000 per month
  • Permanent Intermediate position
  • Primrose
  • Posted 22 Apr 2024 by GP Consult
  • Job 2561966 - Ref Cen000291

About the position

Customer Service Agent - Automotive - Kempton Park
Job Description:

  • Manage large amount of incoming/ outgoing calls
  • Generate red alerts and escalation to higher management within reasonable time frame
  • Building sustainable relationship and trust with customer through interactive communication
  • Obtain accurate valid and complete information by using the correct tools supplied
  • Meet customer team targets
  • Keep records of customer interactions and process customer complaints and file documents
  • Follow communication procedure, guidelines and policies set by the Company
  • Handle customer complaints and provide appropriate solution and alternatives within the time limits
  • Follow up and ensure case is resolved within the time frame
  • Go the extra mile to engage with the customer to resolve his complaint

Minimum Requirements:

  • Matric or higher tertiary qualification
  • Code 8 licence
  • Minimum 2 years in similar role
  • Experience in truck breakdown services sector
  • Read, Write and Speak English
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skill and active listening
  • Familiarity with CRM systems and practices
  • Excellent communication skills
  • Technical background
  • Experience with breakdown assistance 

Personal Attributes: 

  • People first attitude
  • Technical and critical writing
  • Ability to use positive language
  • Clear communication skills
  • Understand the customers point of view
  • Seek a solution
  • Remain calm and collected

Desired Skills:

  • Automotive
  • breakdowns
  • Customer Service
  • communication

Employer & Job Benefits:

  • Medical aid and Provident fund

GP Consult

About the agency

GP Consult (Pty) Ltd is a B-BBEE Level 2 and APSO accredited Company. We are 51% Black Woman owned South African company based In Centurion, Gauteng. Dynamic and versatile recruitment, staffing and outsourcing company with an impressive history. The key to our success lies in far-reaching resources and loyal, resolute Client Relationships born from dedicated and personalised services. GP Consult has a highly experienced and committed team that has been carefully selected and extensively trained. Our team of recruitment experts always go the extra mile in order to meet and exceed expectations. We provide staffing solutions to our clients nationally and internationally. GP Consult has a highly experienced and committed team that has been carefully selected and extensively trained. Our team of recruitment experts always go the extra mile in order to meet and exceed expectations. We provide staffing solutions to our clients nationally and internationally. GP Consult was established in 2005 and has more than 14 years’ experience in temporary, contract and permanent staffing. We pride ourselves in extending our services beyond staffing, we also offer turnkey, tailor-made outsourcing solutions, including all aspects of human capital management such as payroll, industrial relations, human resources, employee benefits, training and employee healthcare. We are passionate about people and committed to providing an efficient and cost-effective service to all our clients. We operate primarily in the following industries, but are not limited to them: -Construction -Manufacturing -Automation -Finance -Mining -Transportation and Logistics -Sciences -Agriculture -Engineering -Hospitality and Leisure -Gas and Oil -FMCG -IT OUR HISTORY AND VALUE GP Consult (Pty) Ltd has an exceptional track record and good working relationships with our clients. Founded by Gerhard Potgieter in 2005, his aim was to establish a company that will inspire and improve employment standards and efficiency in South Africa. More than fourteen years later, GP Consult has been involved in the employment of hundreds of temporary and permanent personnel nationwide. Our proven expertise in the industry illustrate our commitment to delivering the highest quality of temporary staff, permanent staff and shutdown personnel in various positions. We have a database of over a 4.5 million skilled and un-skilled candidates. ALL EMPLOYEES THAT WE PROVIDE, TEMPORARY / PERMANENT OR SHUT WORKERS ARE VETTED. WHAT WE OFFER OUR CLIENTS Over the years GP Consult has built a brand name in South Africa as a leading recruitment and staffing consulting specialist. We have segmented our services in distinct areas constantly adapting to the market and our client needs in order to provide an innovative client specific service to assist our client in achieving their goals. Recruitment – GP Consult’s expert team of recruiters are experienced in providing quality candidates. We pride ourselves in the ability to source the right candidate. Each consultant at GP Consult are trained to develop their skills - analyzing job requirements, attracting quality candidates, screening and selecting applicants, vetting applicants, hiring and integrating new employees into an organization. GP Consult is ideally placed to meet the needs of clients and candidates. We are proficient in placing candidates in Finance, IT Technology, Sales and Marketing, Administrative, Human Resources, Executive Management and Technical positions to mention a few. Psychometric Assessments - We have an industrial psychologist within our team who can offer psychometric assessments as an additional service to assist our clients. This will ensure that candidates that have undergone psychometric testing skills, behavioral traits and morals fit into your company values. Temporary Staff and Shutdown Personnel – GP Consult has experience in providing staff for Project specific assignments, seasonal requirements as well as temps for those unforeseen circumstances. GP Consult have supplied staff to the Corporate, Mining, Manufacturing, Automation, Warehousing, Transport and Logistics, Hospitality, Energy, Agriculture and Construction Industries. We are also proficient in supplying staff for preventative maintenance shutdowns. Our candidate pool consists of thoroughly screened and competent candidates for a vast variety of positions. Our extensive data base is updated regularly with top talent and we have access to the leading career portals with over 4,5 million candidates to select from. Shutdown Personnel – From planned shutdown personnel to emergency breakdown personnel, with GP Consult’s extensive database, we can provide artisans that are competent and skilled to perform tasks as required by our clients. Screened and vetted by our Operations Department before referring to a client, ensures that the client receives confident service delivery.

Receive a daily digest of all new jobs matching this job. Your information is safe with us and you can cancel any time.

Job expired on 2024/04/24

Email me jobs similar to: Customer Service Agent

Receive a daily digest of all new jobs matching this job: Senior IT Auditor. Your information is safe with us and you can cancel at any time.